Polizia Locale di Milano
If you have received a formal written notice for violation of the Highway Code, thanks to this front-office portal, you can perform various actions useful for the correct management of your sanctioning position, such as: consult the main regulations in force; download the forms useful for the presentation of various requests; view the source of proof of the infringement.
Communication
We wish to inform data subjects that a security incident has occurred resulting in a personal data breach involving personal data processed on behalf of the Municipality of Milan (the Data Controller), for which our company acts as the Data Processor. On 22 April 2026, we detected unauthorized access to our information systems, which may have resulted in the exposure of personal data to unauthorized parties during the period between 13 April and 20 April 2026. The incident was promptly identified and contained. In the absence of objective evidence confirming that malicious actors actually accessed the personal data of the affected individuals, this notification is being issued solely as a precautionary measure. The categories of personal data potentially affected by the breach include: Identification and personal details data; Payment data; Location data. The breach may pose a risk to the rights and freedoms of the affected individuals, including:
• Fraudulent use of payment information;
• Phishing attempts or targeted scams;
• Misuse of personal identification data;
• Potential privacy implications arising from the use of location data.
We have promptly implemented and strengthened measures aimed at securing our systems and preventing any further unauthorized access.
As a precaution, we recommend that you:
• Carefully monitor transactions associated with your payment instruments;
• Immediately report any suspicious transactions to your bank;
• Exercise caution regarding suspicious emails, text messages, or phone calls (phishing attempts);
• Refrain from sharing credentials or personal information with unverified parties;
• Change the passwords of services you use, where appropriate.
For any information or requests for clarification, please contact us:
• Email: milano@infoverbalicds.com;
• Telephone: +39 02 3595 6084;
• Address: laBconsulenze srl, Viale Giorgio Ribotta 11, 00144, Roma.
We will continue to monitor the situation and cooperate with the competent authorities to prevent similar incidents from occurring in the future. We apologize for this incident and assure you of our utmost commitment to protecting personal data.
Contact options
Helpline
From Monday to Friday from 09:00am to 01:00pm and from 02:00pm to 06:00pm for information on how to pay or how to present an appeal.
Chat support
Active from 09:00am to 01:00pm and from 02:00pm to 06:00pm from Monday to Friday. Click and talk to an operator!
How can we help you?
These are the most frequently asked questions for which you can find an answer yourself
FAQ on the methods of payment
How long do I have to pay the penalty?
The penalty for an offence committed in Italy must be paid within 60 days of the day on which the information letter is received. If this deadline passes without payment having been made, action will be taken to recover the amount owed, with the addition of further charges as set out by Italian law.
Payment of the fine within 5 days with 30% discount.
When do the 5 days start and how are they calculated?
Bear in mind that you receive a 30% discount if you pay within 5 days of receiving the information letter.
The normal rules apply when calculating the deadline: the first day is not included, while the final day is included. Let’s look at an example: for a penalty notice received on Saturday 20th December, the 20th is not included in the calculation. The 5 days end on 25th December, which is a public holiday, as is 26th December, so the last day to pay with the 30% discount is 27th December.
How can I pay the fine?
By Credit Card
The online payment service, accessed with the credentials provided in the information letter, allows you to pay administrative penalties (fines) relating to road traffic offences by credit card by connecting to the web portal and following the steps as indicated.
By Bank Transfer
Payment can also be made by bank transfer. The payer must indicate the case number shown in the top right of the information letter in the payment description.
FAQ on how to file an appeal
How can I appeal?
You can submit an appeal to the Prefecture and to the local Justice of the Peace (small claims court) that has jurisdiction over the matter.
To the Prefecture
Appeals to the Prefect must be written exclusively in Italian and sent by registered post within 60 days of receiving the penalty notice. Appeals must only be submitted if justified.If the Prefect considers that the appeal is not justified, he/she will issue an order entailing the payment of a sum not less than double the amount indicated in the penalty notice in addition to the related expenses.
To the Justice of the Peace
Appeals to the Justice of the Peace must be written exclusively in Italian and sent by registered post within 60 days of receiving the penalty notice. Appealing to the Justice of the Peace involves paying a tax which varies depending on the amount of the fine. Appeals must only be submitted if justified. Upon receiving the appeal, the Justice of the Peace will set a date for a hearing which the plaintiff or his/her legal representative is required to attend.
What are the time limits for lodging an appeal?
To the Prefect within 60 days of the challenge of the violation or the notification of the fine.
To the Justice of Peace if resident in Italy within 30 days from the contestation of the violation or the notification of the fine. If you reside abroad within 60 days of being charged with the violation or service of the fine.